Posts Tagged ‘Observation’

Hard work

HARDWORK There is no substitute for hard work. Thomas A. Edison

TNA Series 4 : SOME METHOD TO COLLECTING DATA

There are some method to collecting data/information in Training Need Analysis (Gupta, 2007) : Interview Some people assume that interviews are one of the easiest tools for gathering information about learning and performance needs. A brief discussion with customer service associates could uncover reasons why phone calls are not being handled properly. An in-depth discussion […]

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