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1. Place easy-to-answer, open-ended questions at the beginning. This will help the interviewee to begin talking and can help to develop trust and rapport. 2. Place important questions near the beginning of the interview. 3. Place controversial or sensitive questions, including demographic questions, at the end.
Archive for the ‘at training’ Category
TNA Series 8 : TIPS FOR DEVELOPING INTERVIEW QUESTIONS
Posted by Yudha Argapratama on April 29th, 2008
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TNA Series 7 : WHERE CAN YOU FIND EXISTING INFORMATION ?
Posted by Yudha Argapratama on April 28th, 2008
It is usually easier and less costly to gather existing information than to gather new information. Look in several places for existing information, such as: • Operations and productivity statistics and reports • Prior surveys or interview information • Financial records • Purchase order and inventory reports • Organization databases • Logs or records of […]
TNA Series 6 : TIPS FOR PREPARING INTERVIEWS
Posted by Yudha Argapratama on April 26th, 2008
1. Familiarize yourself with technical and industry-specific terms. 2. Obtain background information about the problem or issue of concern if possible. 3. Establish the purpose, expected outcomes, and objectives for the interview. 4. Determine whether the interview will be conducted in person, by phone, or online. 5. Identify a comfortable and private location for conducting […]
TNA Series 5 : TNA COMMUNICATION
Posted by Yudha Argapratama on April 22nd, 2008
Communications before, during and following TNA work should be carefully planned and completed so that your findings do not come as a ‘shock’ to people. Completing TNA can also provide a good opportunity to: raise awareness; begin to manage expectations, and, build commitment to the program . Therefore completing TNA can in itself provide a […]
TNA Series 4 : SOME METHOD TO COLLECTING DATA
Posted by Yudha Argapratama on April 20th, 2008
There are some method to collecting data/information in Training Need Analysis (Gupta, 2007) : Interview Some people assume that interviews are one of the easiest tools for gathering information about learning and performance needs. A brief discussion with customer service associates could uncover reasons why phone calls are not being handled properly. An in-depth discussion […]
TNA Series 3 : MEASURING PERFORMANCE
Posted by Yudha Argapratama on April 19th, 2008
MEASURING PERFORMANCE We find, however, that most people rely on less-than-perfect measures to make decisions and that they do indeed place economic values on learning and performance when making such decisions as selecting products to use, choosing strategies for accomplishing tasks, assigning people to participate in projects, and selecting needs to address. One key to […]
