-
Continue reading →: TNA Series 10 : 14 KEY ELEMENT IN WRITING SURVEYS
Use this checklist and list of questions when developing written surveys: 1. Write your objective for the assessment. 2. Decide what will be done with the results of the assessment. 3. Decide who will interpret the data, report data, and so forth.
-
Continue reading →: SEVEN MANAGEMENT HAT [5]
5 THE ACTION HAT: DOING THE WORK The action hat describes some of the real work of the manager. As a professional you have probably heard a lot about managers delegating. While managers do delegate many activities, there are others that require a full understanding and cannot be delegated. For…
-
Continue reading →: TNA Series 9 : TIPS FOR CONDUCTING AN INTERVIEW
1. Begin with a few rapport-building questions. 2. Obtain permission to record the interview. 3. Avoid adhering rigidly to the question sequence. Be flexible, but ensure that all questions have been covered by the end. If they have not been, schedule a follow-up phone or online interview. 4. Give all…
-
Continue reading →: SEVEN MANAGEMENT HAT [4]
4. THE PEOPLE HAT: UNDERSTANDING HUMAN BEHAVIOR The people hat involves gaining an understanding of human behavior. The uniqueness of people needs to be taken into account in developing plans and in making decisions that involve people. Managers very quickly find themselves in a position to make decisions that have…
-
Continue reading →: TNA Series 8 : TIPS FOR DEVELOPING INTERVIEW QUESTIONS
1. Place easy-to-answer, open-ended questions at the beginning. This will help the interviewee to begin talking and can help to develop trust and rapport. 2. Place important questions near the beginning of the interview. 3. Place controversial or sensitive questions, including demographic questions, at the end.
-
Continue reading →: TNA Series 7 : WHERE CAN YOU FIND EXISTING INFORMATION ?
It is usually easier and less costly to gather existing information than to gather new information. Look in several places for existing information, such as: • Operations and productivity statistics and reports • Prior surveys or interview information • Financial records • Purchase order and inventory reports • Organization databases…




