People Wit

5 THE ACTION HAT: DOING THE WORK

The action hat describes some of the real work of the manager. As a professional you have probably heard a lot about managers delegating. While managers do delegate many activities, there are others that require a full understanding and cannot be delegated. For the inexperienced manager these activities may seem not only extremely challenging but a total departure from the experiences as a specialist. They involve:

❑ Reviewing and understanding the workload

❑ Reviewing the people competencies

❑ Linking competencies to workload

❑ Developing budgets and forecasts

❑ Focusing on the customer

❑ Managing the manager’s work

Source : Gerard H Gaynor. 2004