5 THE ACTION HAT: DOING THE WORK
The action hat describes some of the real work of the manager. As a professional you have probably heard a lot about managers delegating. While managers do delegate many activities, there are others that require a full understanding and cannot be delegated. For the inexperienced manager these activities may seem not only extremely challenging but a total departure from the experiences as a specialist. They involve:
❑ Reviewing and understanding the workload
❑ Reviewing the people competencies
❑ Linking competencies to workload
❑ Developing budgets and forecasts
❑ Focusing on the customer
❑ Managing the manager’s work
Source : Gerard H Gaynor. 2004
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