SEVEN MANAGEMENT HAT [5]

5 THE ACTION HAT: DOING THE WORK

The action hat describes some of the real work of the manager. As a professional you have probably heard a lot about managers delegating. While managers do delegate many activities, there are others that require a full understanding and cannot be delegated. For the inexperienced manager these activities may seem not only extremely challenging but a total departure from the experiences as a specialist. They involve:

Reviewing and understanding the workload

Reviewing the people competencies

Linking competencies to workload

Developing budgets and forecasts

Focusing on the customer

Managing the manager’s work

Source : Gerard H Gaynor. 2004

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