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There are some method to collecting data/information in Training Need Analysis (Gupta, 2007) : Interview Some people assume that interviews are one of the easiest tools for gathering information about learning and performance needs. A brief discussion with customer service associates could uncover reasons why phone calls are not being handled properly. An in-depth discussion […]
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TNA Series 3 : MEASURING PERFORMANCE
Posted by Yudha Argapratama on April 19th, 2008
MEASURING PERFORMANCE We find, however, that most people rely on less-than-perfect measures to make decisions and that they do indeed place economic values on learning and performance when making such decisions as selecting products to use, choosing strategies for accomplishing tasks, assigning people to participate in projects, and selecting needs to address. One key to […]
TNA Series 2 : WHY CONDUCT NEEDS ASSESMENT ?
Posted by Yudha Argapratama on April 18th, 2008
WHY CONDUCT NEEDS ASSESMENT ? The purpose of a needs assessment is to answer some familiar questions: why, who, how, what, and when. Following the definitions of each type of needs assessment is the common needs analysis term. 1. Why conduct the training: to tie the performance deficiency to a business need and be sure […]
TNA Series 1 : PRIORITIZING NEEDS
Posted by Yudha Argapratama on April 17th, 2008
PRIORITIZING NEEDS Most individuals, teams, organizations, communities, and countries have more wants and needs than available resources to address them. Use the information in this section to quickly separate needs from wants, distinguish among various kinds of need, and consider the analysis the project requires. A want is something the client would like to have […]
