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Continue reading →: SEVEN MANAGEMENT HAT [3]
3 THE LEADERSHIP HAT: TAKING THE LEAD Leadership is the third component of managing. There are those who make a distinction between managing and leading. While leadership is vital, it is only one part of the management process. Leadership doesn’t work in isolation to meet organizational objectives. Keep in mind…
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Continue reading →: MANAGING YOUR BOSS (1) : CLUESESS BUT CONNECTED BOSS
What if a boss has been put in charge by his family who own the business, but he is totally clueless about how to run things and doesn’t know it? Often, because of the boss’s family connections, employees may be afraid to clue the boss in, afraid the boss is…
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Continue reading →: SEVEN MANAGEMENT HAT [2]
2. THE DIRECTION HAT: TEACHER, COACH, PROMOTER, INNOVATOR In providing direction, managers integrate knowledge, skills, attitudes, personal characteristics, and experience of the unit into an effective and efficient team. Providing direction involves managing the assigned and available resources within the limits of the organizational infrastructure. The resources include people, intellectual…
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Continue reading →: TNA Series 5 : TNA COMMUNICATION
Communications before, during and following TNA work should be carefully planned and completed so that your findings do not come as a ‘shock’ to people. Completing TNA can also provide a good opportunity to: raise awareness; begin to manage expectations, and, build commitment to the program . Therefore completing TNA…
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Continue reading →: SEVEN MANAGEMENT HAT [1]
1. THE ADMINISTRATION HAT: MANAGING THE NUTS AND BOLTS Doing administrative work is generally not considered to be the most exciting role of a manager unless by chance you receive some great satisfaction from dealing with routine details. The claim that there’s not much room for creativity depends on whether…
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Continue reading →: TNA Series 4 : SOME METHOD TO COLLECTING DATA
There are some method to collecting data/information in Training Need Analysis (Gupta, 2007) : Interview Some people assume that interviews are one of the easiest tools for gathering information about learning and performance needs. A brief discussion with customer service associates could uncover reasons why phone calls are not being…






